Privacy Policy
This policy is effective as of 20th April 2026
Your privacy is important to The Real Room. This policy outlines how your personal information is collected, used, and protected when you engage with this website and counselling services.
Collection of Information
We only collect personal information when it is necessary to provide counselling services or respond to enquiries. This may include your name, contact details, and any information you choose to share.
Information is collected by fair and lawful means, with your knowledge and consent.
Use of Information
Any information you provide is used solely for the purpose of:
- responding to enquiries
- providing counselling support
- managing appointments and communication
Your information will not be used for any unrelated purpose.
Confidentiality
Your privacy and confidentiality are a priority.
Information shared during counselling sessions is kept confidential, except in the following circumstances:
- where there is a risk of harm to yourself or others
- where disclosure is required by law
- where there is a professional obligation to do so
Where possible, this will be discussed with you.
Storage and Security
Your information is stored securely using appropriate systems and safeguards to protect against loss, unauthorised access, or misuse.
Any electronic records are kept using secure, password-protected platforms.
Third-Party Services
Some services are provided through secure third-party platforms, such as online booking systems or video conferencing tools.
These providers have their own privacy policies, and reasonable steps are taken to ensure they meet appropriate privacy standards.
Website Data
This website may collect non-personal information such as browser type, pages visited, or general usage data to improve the website experience.
Cookies may be used to enhance functionality.
External Links
This website may contain links to external websites.
The Real Room is not responsible for the privacy practices or content of these third-party sites.
Access to Your Information
You have the right to request access to your personal information and to ask for it to be corrected if needed.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Hannah Wilkes
The Real Room
021 858 671
Updates to This Policy
This policy may be updated from time to time.
The most current version will always be available on this website